Refund policy

We want you to be happy with your fixture. If something isn't right, here's how returns work.

Return window: You may request a return within 14 days of pickup or delivery.

Condition: Items must be uninstalled and returned in their original box and packaging. Our fixtures are sold new or open-box; to be eligible for a return they must be in the same condition you received them.

Return shipping: Buyers are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds: Once we receive and inspect your return, we'll issue a refund to your original payment method within 5 business days, less any original shipping.

Damaged in transit: If your item arrives damaged, contact us within 48 hours at sales@thelightingreserve.com with photos of the item and packaging, and we'll arrange a full refund at no cost to you.

Local pickup: For local pickup orders near Winder, Bethlehem, or Statham, Georgia, please inspect your item at the time of pickup.

To start a return, email sales@thelightingreserve.com or call (678) 960-7184 with your order number.