Returns And Order Policy
This page explains our returns process in plain language. It matches our formal Refund Policy — if the two ever differ, the Refund Policy governs.
The short version
- 30 days from delivery to request a return.
- No restocking fee.
- Refund in 5 business days after we receive and inspect the return.
- Damaged in transit? We pay. Contact us within 48 hours with photos and we cover the replacement or full refund.
How to start a return
Email sales@thelightingreserve.com or call (678) 960-7184 with your order number. We reply with return instructions within one business day. Hours are Monday – Saturday, 8:00 AM – 6:00 PM Eastern; closed Sunday.
Condition required
Items must be uninstalled and returned in their original box and packaging, in the condition you received them, with all hardware and documentation. Fixtures that have been installed, wired, or modified are not returnable.
Who pays return shipping
On change-of-mind returns, the buyer pays return shipping and original shipping charges are non-refundable. If the return is our error — wrong item, undisclosed damage, or a fixture that does not match its listing — we pay return shipping and refund you in full.
Local delivery orders
If we delivered your order locally, please inspect the fixture on arrival. The 30-day return window still applies, and we will arrange collection for returns we are responsible for.
Cancellations
Cancel any time before your order ships or is delivered, at no charge, for a full refund.
Product condition and warranty
Our fixtures are overstock and surplus. Unless a listing states otherwise, items are new and unopened in original manufacturer packaging. Where an item is open-box, that is stated on the product page. Because The Lighting Reserve is not an authorized dealer, the manufacturer warranty may not apply — but the return terms above apply to every order.
The Lighting Reserve · Operated by BASH Properties, LLC
8735 Dunwoody Place #6881, Atlanta, GA 30350 · (678) 960-7184 · sales@thelightingreserve.com